Legal
Privacy Policy
Last updated: July 2026
1. Information We Collect
When you create an account, we collect your email address, name, and any profile information you choose to provide (such as university, course, and bio). When you book a session, we process payment information through our payment provider. We do not store credit card numbers on our servers.
2. How We Use Your Information
We use your information to provide and improve our services, including matching students with alumni, processing bookings, and sending transactional emails (such as booking confirmations and session reminders). We do not sell your personal information to third parties.
3. Cookies and Tracking
We use essential cookies to maintain your session and remember your preferences. We do not use third-party advertising cookies or tracking pixels. Analytics data is collected anonymously to help us improve the platform.
4. Data Sharing
Your profile information is visible to other users of the platform as part of the marketplace experience. We share data with payment processors solely to complete transactions. We may disclose information if required by law.
5. Data Retention
We retain your account information for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us. Session records are retained for 12 months for quality and support purposes.
6. Security
We implement industry-standard security measures to protect your data, including encrypted transmission (TLS), hashed passwords, and access controls. No method of transmission is 100% secure, but we take every reasonable precaution.
7. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at hello@alumnow.com.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on the platform.